Accidents will happen. Four strategies for coping: three focus on the accident, one focuses on your organisation.
- Respond to accidents when they happen
- Limit damage accidents can cause
- Minimise chance that accidents happen
- Dealing with your organisation: Assuming accidents will happen, reduce vulnerability to them. Vulnerability comes in the form of unusual concentrations:
- Concentration of energy — in a financial services firm, call this financial risk, or profit-and-loss generators
- Concentration of population — different models of distributed network. Compare “hub and spoke” models like airports (fragile — take out a hub and large parts of the system are inoperable) with “multiple-node” networks like the internet (robust — take out a node and everything can flow a different way).
- Concentration of political/economic power— increases the vulnerability to harm from executive failure.