The Jolly Contrarian

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18 September 2024

  • curprev 09:2809:28, 18 September 2024‎ Amwelladmin talk contribs‎ 1,006 bytes +1,006‎ Created page with "{{a|psychology|}}When someone complains you have a choice: you can overreact or underreact. If you overreact—apologising and making amends with a fulsomeness out of all proportion with the original offence—you more or less oblige the complainer to step back: “Oh it is nothing. I am sorry to have raised it.” The aggrieved customer may then profess to be more delighted with his experience than he might have had the inconvenience never arisen. You have made lemonad..."
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