83,240
edits
Amwelladmin (talk | contribs) No edit summary Tags: Mobile edit Mobile web edit |
Amwelladmin (talk | contribs) No edit summary |
||
Line 50: | Line 50: | ||
Theory: it is not the structure of an organisation, but its interactions that determine its outcomes. A badly organised firm that nonetheless interacts well with its customers will perform better than a perfectly organised firm that interacts poorly, does not interact at all. | Theory: it is not the structure of an organisation, but its interactions that determine its outcomes. A badly organised firm that nonetheless interacts well with its customers will perform better than a perfectly organised firm that interacts poorly, does not interact at all. | ||
“You are in a queue. an operator will be with you shortly. Your call is important to us.” | “You are in a queue. an operator will be with you shortly. Your call is important to us.” The difference is neatly illustrated by what remains of [[the beginning and end of Elvis Presley]]. | ||
When you put it like that, it becomes obvious. Success is an [[emergent]] property of a [[system]]. Systems are defined by their flows, not their stocks. Components that don't interact are not in a system. Stocks — formal, structural capacities — only ''facilitate'' flows. But formal structures are easier to see than interactions. [[Modernism]] focuses on what it can see. | When you put it like that, it becomes obvious. Success is an [[emergent]] property of a [[system]]. Systems are defined by their flows, not their stocks. Components that don't interact are not in a system. Stocks — formal, structural capacities — only ''facilitate'' flows. But formal structures are easier to see than interactions. [[Modernism]] focuses on what it can see. |