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The same dynamic exists in a [[negotiation]]. The [[JC]] snookered himself into using a [[quadrant|four-box quadrant]] to illustrate this — he has an irrational fear of [[ | The same dynamic exists in a [[negotiation]]. The [[JC]] snookered himself into using a [[quadrant|four-box quadrant]] to illustrate this — he has an irrational fear of anything [[Thought-leader|thought-leaders]] are fond of — but they do seem to fit here because there are two perpendicular axes at play: ''How many'' people are you speaking to, and ''in what medium''. | ||
====How many=== | |||
How ''many'' people are in your audience? The more there are, the more [[formal]] you must be, the more generalised, the less opportunity for there is for nuance and that lubricating milk of human frailty, ''wit''. The more people, the narrower will be their common interest. Plainly, the more people there are, the greater will be the cultural, social and human barriers to ''unguarded constructive communication''. | |||
Fort any communication other than a one-way broadcast, ''one-to-many'' is a categorically worse medium for communication than ''one-to-one''. | |||
====What medium==== | |||
Now your “medium of communication” can take a more or less ''personal'', and ''immediate'' form. The ''least'' personal and immediate communications are ''written'' ones (here the message is, literally, removed from the sender’s personality and, even where transmitted immediately, need not be answered in real time). The ''most'' personal and immediate ones are in actual, analogue person — like that ever happens these days — and failing that, a video call where you can ''see'' and ''hear'' nuance, then an audio call where you can just ''hear'' it. But any of these is vastly superior to written communication. | |||
'' | ====On constructive and defensive communication==== | ||
In terms of our [[Onworld]]/[[Offworld]] distinction let us make some value judgments: whether we like it or not, the [[offworld]] we inhabit is a [[Complexity|complex]], [[non-linear]] one. Personal, creative, immediate, and ''[[substantive]]'' communications beat impersonal, delayed, and [[Formal|formalistic]] ones. ''Constructive'' communicators — players of “keepy-uppy” and like-minded [[Infinite game|infinite games]] — communicate to get along, and they therefore ''get on'' better than those who communicate defensively — who play backward-looking, bounded, aero-sum, [[finite game|''finite'' games]]. | |||
But the sorts of communications you favour depend what sort of, and how good, a communicator you are. Constructive, expert, imaginative, pragmatic, empathetic participants will be good at immediate interpersonal communications. Negative, defensive, inexpert, heartless, wooden communicators tend to be better at delayed, written communications. | |||
''Why would you design your communication channels to favour negative, unempathetic, inexpert, defensive people?'' | |||