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{{image|Wife appreciation factor|png|If you want it in the house, consider your [[stakeholder]]s.}}}}{{dpn|/ˈlɔːjər əkˈsɛptəns ˈfæktə/|n|}} | |||
A [[UAT]] multiplier for a [[legaltech]] implementation computed by considering the ratio between: | |||
:(i) Features the user wants, understand and use, | |||
:(ii) “Features” ''management'' wants, understands, and expects ''her'' to use, and | |||
:(iii) Things the user habitually does that the [[legaltech]] will henceforth oblige her to ''not'' do, or do in a different, more effortful or perverse way. | |||
===Hi-fi and the wife acceptance factor=== | |||
In the olden days, when hi-fi envy was still a thing, spoddy anorak types would speak of the “wife appreciation factor” — the kind of attributes that would see that new pre-amplification gain-stage attenuator make it through the door without the missus hitting the roof. | |||
Generally, an awesome total harmonic distortion rating wouldn’t cut it: it had to ''look'' nice, which meant “acceptably unobtrusive” and ideally ''invisible'', but failing that, artfully-applied walnut veneer, a minimalist fascia and a resemblance to mid-century Danish lounge furniture would at least put you in play. | |||
===Legaltech and the lawyer acceptance factor=== | |||
We mention this because the same goes, with feeling, when asking experienced lawyers to embark on a “user [[change journey]]” which has in mind a destination watched over by [[legaltech]] machines of loving grace. | |||
They’re a stubborn, recalcitrant lot, our sibling lawyers. | |||
The way they see it, they are already ''on'' a journey, it is [[tedious]] enough as it is, and they are not interested in being sent on some [[M.B.A.]]-initiated diversion intended to convert them into button-pushing [[Who breaks a hamster on a wheel?|hamsters]].<ref>This is either a mixed metaphor, or a new one. Can hamsters push buttons? Would they, if they could? Who knows.</ref> | |||
Contrary to received wisdom, and however proudly they may declare themselves prehistoric, as a class, lawyers are not half as Luddite as they claim. They will hoover up any tech they come across that makes them get where ''they'' think they are going faster. | |||
Mobile [[email]], for example, caught on so fast it barely counted as an “[[innovation]]” at all: it went from science fiction to the commonplace, skipping a phase transition, like dry ice subliming to CO<sub>2</sub> and within six months had become something everyone whinges about. | |||
Likewise, [[fax]], the internet, automated [[document comparison]], remote working, [[e-discovery]] and a host of other neat recent tricks. All water off an eagle’s back. | |||
===Workplace anthropology=== | |||
But — and ''therefore'' — these are not the [[legaltech]] applications management complains about. If anything, lawyers use them ''too much'', and the technology department will periodically engage in pitched battles with the rank and file to ''remove'' this “bloatware”: “do you really need a separate [[Track changes|change comparison]] application? You know there’s one in [[Microsoft Word|Word]], right?” — cue [[exasperated Kermit face]] — must you look at blogs,<ref>Some of which are quite useful, amirite??</ref> cat videos and social media? | |||
There is, yes, a [[paradox]] here. It is, as yet, a hypothesis, but has scope to graduate into a [[twelfth law of worker entropy]]: | |||
{{Quote|''{{Twelfth law of worker entropy}}''}} | |||
The innovations which draw sardonic [[Sabotage|clog-throwing allusions]] tend ''not'' make a lawyer’s life easier but, rather, [[tedious|duller]]<ref>“[[AI]]” based [[NDA]] reviewing tools do this: however dreary reviewing a [[confi]] is, it at least offers you an afternoon’s petulant pettifoggery, and few lawyers will pass that up: reviewing a machine’s attempt to review an NDA takes even that meagre degree of fun out of it.</ref> or just ''worse'', if they are imposed to make ''someone else’s'' life easier — usually a bean counter’s. | |||
Those that would deprive our brave legal eagle of her [[autonomy]], or would reduce her to a form-filling, button-pushing functionary — and they are many — you should expect to take a little while longer<ref>i.e., until the [[Omega|Apocalypse.]]</ref> to “catch on”. | |||
{{Sa}} | {{Sa}} | ||
*[[User acceptance testing]] | |||
*[[Change journey]] | |||
*[[Change management]] | |||
*[[Innovation]] | *[[Innovation]] | ||
* [[Change adoption]] | *[[Legal tech landscape]] | ||
*[[Change adoption]] | |||
*[[Laws of worker entropy]] | |||
{{Ref}} | {{Ref}} |