Chatbot

It’s just so obvious when you think about it.

JC pontificates about technology An occasional series. →Go uptown What’s a cute little neural network like you doing in a place like this anyway? Technology Tell me more Sign up for our newsletter — or just get in touch: for ½ a weekly 🍺 you get to consult JC. Ask about it here.

“Any sufficiently primitive middle manager will be unable to distinguish a basic chatbot from magic.”

—JC’s sixth law of worker entropy

Lawyers are ornery, craggy, expensive and equivocal, and if they do give you a straight answer it will be so hamstrung by double negatives, passives and arcane constructions that most likely you won’t understand what they say anyway.

Why not just use a chatbot? It works okay for triaging customer complaints about Virgin Media’s godforsaken internet service, doesn’t it?

See also

• A World Without Work
• Why is reg tech so disappointing?
• Innovation and the innovation paradox