Simplification
A simple short-term versus long-term observation. Thereis an up-front cost to process improvement, especially if you need tp pay lawyers to do it (and especially given how bad lawyers are at doing it: if you make a contract template sufficiently convoluted, the one-off cost of simplifying it so vastly outweighs the cost of just “tweaking” it that no-one ever takes that first step to simplify. Even though they dwarf the upfront costs, the long-term cost-savings are always over that short term hump.
The design of organisations and products
The Jolly Contrarian holds forth™
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