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Change journey: Difference between revisions
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Fat chance of that happening. | Fat chance of that happening. | ||
Another way of looking at this: any technology that can’t accommodate how users currently behave — that | Instead — the decision having been taken to implement a new matter management system — a slew of graduates from the COO function will be co-opted to take the department on a “change journey” from their sub-optimal, antediluvian ways, to an enlightened state somehow closer to the [[singularity]] which will result from diligent use of this new system. | ||
This is, naturally, to misunderstand lawyers as egregiously as it is possible to do. Lawyers, being engaged in the process of answering a calling — however dimly they may be aware of what that calling may be — are already ''on'' a journey. It is tedious enough as it is — they only found this out for certain once well past the point of any practical return — so any further diversion is to be sorely regretted. Especially one prompted by some little twerps in the COO function. | |||
Lawyers are, like most professionals, creatures of ingrained ''habit''. The exercise of bidding them stop doing ''this'' and starting to do ''that'' is no simple matter of presenting a curt intellectual argument that can be summarised on PowerPoint and delivered ''en masse'' by the contractor brought in to be “change programme workstream lead”. It is, rather, an intense, multi-year, exercise in artful, sympathetic, psychological reprogramming. Even if handled masterfully, it carries no more than an even chance of success. | |||
Another way of looking at this is that: any technology that can’t accommodate how users ''currently'' behave — that obliges the user to accommodate the application, and not vice versa, ''isn’t very good tech''. For [[legaltech]] is meant to be faster, cheaper and reliable than us. It is the underpaid, uncomplaining, eagle-eyed but fundamentally dull articled clerk, there to take the dross away and give the subject matter expert wings to work her ineffable magic. | |||
{{Sa}} | {{Sa}} | ||
*[[Change management]] | *[[Change management]] | ||