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-That {{t|magic}}al power by which a [[subordinate]] engineers the levers of the [[Parallel universe|universe]] so that the task which she has been assigned falls irrevocably in the lap of her [[line manager]].
+{{a|mgmt|}}The subtle art of [[delegation]], an essay on how [[big organisation]]s work: You have a simple but important question. Luckily, you know the firm has set up a [[cross-divisional]] working group - with multifarious [[workstream]]s — hundreds strong — of [[lawyer]]s, [[compliance professional]]s, [[operations]] staff, [[COO]]s and external [[management consultant]]s to consider this, and related issues, in minute detail.
+====''ROUND ONE''====
+''[[Jolly Contrarian|You]] chat '''Mary''', whom you know is fully involved in the [[MiFID 2]] [[inducements]] [[workstream]], not expecting your query to occupy most of the following 48 hours.'' <br>
-{{seealso}}
+'''[[Jolly Contrarian|You]]''':  Hi Mary. could I pick your brains today about fee rebates under [[MiFID 2]]?<br>
+'''Mary''': Hi [[Jolly Contrarian|Frank]], the best person for fees & charges questions would be either Matthew (regulatory affairs) or Mark ([[legal]]), since they've followed [[MiFID 2]] for a lot longer than I have. [[Thx]] M<br>
+''VOICEOVER: Matthew is out of the office. Let’s try Mark.'' <br>
+====''ROUND TWO''====
+'''[[Jolly Contrarian|You]]''': Mark - Hi - I'm in IB legal - Mary gave me your name. i gather you're an expert on [[MiFID 2]]  re fees and charges?<br>
+'''Mark''': Costs and charges? That falls under the Investor Protection part of the program. That is run by Luke. <br>
+''VOICEOVER: Luke is out of the office.''<br>
+'''[[Jolly Contrarian|You]]''': Great, thanks. Luke seems to be out of the office - does he have a deputy?<br>
+'''Mark''': Joan is the business analyst on the costs and charges [[work-stream]] ... If she isn’t the right person, she'll point you in the right direction.<br>
+====''ROUND THREE''====
+'''[[Jolly Contrarian|You]]''': Joan! Hi! Mark tells me you're the business analyst on the costs and charges [[workstream]] for [[MiFID 2]]. I'm really interested in getting the buy-side view on fee sharing and rebates. Would you have a few minutes to discuss?<br>
+'''Joan''': Can we do on Friday next week? Also, in advance of our call, can you give some more background on your question?<br>
+'''[[Jolly Contrarian|You]]''': Actually I was hoping to speak to someone today. A 10 minute call, tops - perhaps with someone in your team? - should help contextualise the question and may indeed answer it.<br>
+'''Joan''': Sure. Speak to Andrea in Hong Kong.<br>
+''VOICEOVER: Someone in Hong Kong is running a [[MiFID 2]] [[workstream]].''<br>
+====''ROUND FOUR''====
+'''[[Jolly Contrarian|You]]''': Andrea! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest.
+Joan tells me you're the [[subject matter expert]] on this. Would you have a moment to speak today?<br>
+'''Andrea''': Hi [[Jolly Contrarian|Frank]]. In fact, I look after the costs and charges ''disclosures'' under [[MiFID 2]]. Anthony looks after inducements arising from ''payment'' of costs and charges. If you are referring to conflict of interest under inducements Anthony would look after that. <br>
+====''ROUND FIVE''====
+'''[[Jolly Contrarian|You]]''': Anthony! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Andrea me that you're the subject matter expert on this! Would you have a moment to speak today?<br>
+'''Anthony''': Hi. We have broken the [[MiFID 2]] inducements [[workstream]] into two: non-monetary and monetary. I look after non-monetary. Monetary is Thomas.<br>
+====''ROUND SIX''====
+'''[[Jolly Contrarian|You]]''': Thomas! Hi! we are investigating the [[MiFID 2]] implications re inducements and conflicts of interest as they relate to fee-sharing a arrangements. Anthony tells me that you're the [[subject matter expert]] on this! Would you have a moment to speak today?<br>
+<br>
+''Pause''<br>
+'''Thomas''': have you tried Mary?<br>
+''Voiceover: MARY IS THE PERSON HE STARTED WITH.''
+{{sa}}
 *[[Circle of escalation]]
+*[[Inverted delegation]]
 {{draft}}
 {{egg}}
+{{ref}}