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Escalation: Difference between revisions
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{{a|negotiation|}} | {{a|negotiation|}}When a young [[negotiator]] engaged in a contractual workflow encounters a challenge beyond her mandate to approve she [[Escalation|escalates]]. She may escalate ''[[vertical escalation|upwards]]'', to her own [[line manager]], if it is a call within her domain but beyond her pay-grade, or ''[[horizontal escalation|horizontally]]'', to another [[risk controller]], if the risk item is beyond her own department’s mandate, but one of credit, market or trading risk. | ||
When a young [[negotiator]] engaged in a contractual workflow encounters a challenge beyond her mandate to approve she [[Escalation|escalates]]. She may escalate ''[[vertical escalation|upwards]]'', to her own [[line manager]], if it is a call within her domain but beyond her pay-grade, or ''[[horizontal escalation|horizontally]]'', to another [[risk controller]], if the risk item is beyond her own department’s mandate, but one of credit, market or trading risk. | |||
[[Escalation]], of either kind, is a key, and underestimated, “feature” of the [[negotiation]] process. It is rife with resentment and [[ennui]] and studded with bottomless oubliettes down which your query can fall, or be stuffed, it always being a safer tactic for an escalat''ee'' to [[ignore]], rather than act on, a request for a decision, if there is any prospect that question might just go away. In the modern organisation, many do. | [[Escalation]], of either kind, is a key, and underestimated, “feature” of the [[negotiation]] process. It is rife with resentment and [[ennui]] and studded with bottomless oubliettes down which your query can fall, or be stuffed, it always being a safer tactic for an escalat''ee'' to [[ignore]], rather than act on, a request for a decision, if there is any prospect that question might just go away. In the modern organisation, many do. | ||
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This all leads to the [[JC]]’s [[fourth law of worker entropy]]: {{fourth law of worker entropy}} | This all leads to the [[JC]]’s [[fourth law of worker entropy]]: {{fourth law of worker entropy}} | ||
{{draft}} | {{draft}} | ||
{{ | {{sa}} | ||
*The [[laws of worker entropy]] | *The [[laws of worker entropy]] | ||
*[[Compliance arbitrage]] | *[[Compliance arbitrage]] | ||