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Escalation threshold: Difference between revisions
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==Insights== | ==Insights== | ||
*Reduce horizontal escalations as they are intrinsically wasteful | *Reduce horizontal escalations as they are intrinsically wasteful | ||
*[[BAU legal knowledge lives in the operational function, not in legal]] . | *[[BAU legal knowledge lives in the operational function, not in legal]]. | ||
*The responsibility for training staff on the BAU lies with management of the operational function, not with the legal department | *The responsibility for training staff on the BAU lies with management of the operational function, not with the legal department | ||
*[[The legal purpose]] is more limited than you think it is: Legal is an escalation point for edge cases and emergencies. Just as you don’t consult a solicitor every day in your personal life, nor should you consult legal every day in your professional one. | *[[The legal purpose]] is more limited than you think it is: Legal is an escalation point for edge cases and emergencies. Just as you don’t consult a solicitor every day in your personal life, nor should you consult legal every day in your professional one. | ||