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GSV questionnaire: Difference between revisions
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*'''[[Ignorance of the law is no excuse]]''': BAU legal knowledge lives with the business. It therefore requires someone senior enough to make the call that this is not BAU legal. | *'''[[Ignorance of the law is no excuse]]''': BAU legal knowledge lives with the business. It therefore requires someone senior enough to make the call that this is not BAU legal. | ||
*'''You cannot solve a complex system'''. You cannot eliminate all uncertainty. There are no rules that will prevent all risk and (ensure a return). When facing uncertainty, there is a trade off between improvising and programmatising. You can't do both with out losing something. Expertise is a bet on improvising. | *'''You cannot solve a complex system'''. You cannot eliminate all uncertainty. There are no rules that will prevent all risk and (ensure a return). When facing uncertainty, there is a trade off between improvising and programmatising. You can't do both with out losing something. Expertise is a bet on improvising. | ||
*'''Raise [[escalation threshold]]s''': | |||
*Incoming: | |||
*Internal: If you have a senior, expert team, let it improvise. Empower it. Remove formal rules, that arbitrarily lower escalation thresholds. | |||
*Outgoing: develop feedback loops that systematically remove escalations. Avoid ad-hoc concessions. Realistically, if you have done it once you will do it again. Develop programs to standardise and regularise processes through iteration. Don’t escalate the same thing twice. But, flipside: hold the line. There are two sides to “Avoid ad-hoc concessions”: it becomes much more important to hold the line on standardised terms. Don't allow wordsmithing. | |||
*'''[[Coping strategies]]''': optimise expertise for where there is good information, time, and tranquility. | *'''[[Coping strategies]]''': optimise expertise for where there is good information, time, and tranquility. | ||
*'''Build for the long term'''. Mend the roof while the sun shines. To put off maintenance.l because it isn’t raining and there is football in the park is human. | *'''Build for the long term'''. Mend the roof while the sun shines. To put off maintenance.l because it isn’t raining and there is football in the park is human. | ||
*'''[[The temporary tends to become permanent]]''': short term workarounds persist. Therefore, build for the long term. | *'''[[The temporary tends to become permanent]]''': short term workarounds persist. Therefore, build for the long term. | ||