General systems unit: Difference between revisions

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===Propositions===
==Purpose==
*What is the ''[[purpose]]'' of the legal department? Wider: what is the purpose of any part of the [[federation]]?
*What is the ''[[purpose]]'' of the legal department? Wider: what is the purpose of any part of the [[federation]]?
===The “client” may not be who you think it is===
==The “client”==
'''Who is your client?'''
The Client may not be who you think it is.


The business is not your only client. In fact, it is barely a client at all. “Sure, whatever, go for it but just be quick about it and don’t upset my client”. More important client [[stakeholder]]s are: credit, operations, chief operating office.
==='''''What'' is a “client”?'''===
Someone who gives you things to do.
 
'''Business clients''': Clients may be imposed by business imperative to sell stuff — in which case your internal client is the internal representation of the client to whom the firm is selling something — Sales — or the internal representative of the firm in that transaction with the client — Trading.
 
'''Infrastructural clients''': Client relationships are also imposed by the formal infrastructure of the firm. Here you may be “service provider” to another “client”, or you may be “client” to another “service provider”.
==='''''Who'' is your client?''' ===
The “business” — front office; sales and trading; the revenue generators are not your only client. In fact, it is barely a client at all. It would rather it ''didn’t'' give legal anything to do, since legal only slows it down: “Sure, do whatever you must do, but just be quick about it and don’t upset my client”. More important client [[stakeholder]]s :
*Line management.
*Other horizontal siloes who hold a stake in your work product: credit, tax, compliance etc: here you need their consent to carry on your task for someone else (usually the business).
*Other horizontal siloes whose work product you hold a stake in: [[operations]], [[chief operating office]]. Here, ''they'' need ''your'' consent to carry on ''their'' function.


'''Who, ''within'' your client, is your client'''?  
'''Who, ''within'' your client, is your client'''?