Horizontal and vertical escalations: Difference between revisions

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 {{a|gsv|}}A [[horizontal escalation|'''horizontal escalation''']] is one that crosses ''between'' [[silo]]s ''within'' an organisation.
-So, when a [[negotiator]] ([[Operations]]) has to get a credit point approved by a [[credit officer]] ([[Credit department|Credit]]), or a legal point approved by the [[legal eagle|legal eagles]] (Office of the General Counsel), she must transgress her own hermeneutical boundaries and seek the say-so of someone subject to the laws and imperatives of a different realm whose ultimate control may not be common with her own until it is a long way further up the organisation: possibly not until the [[CEO]] {{sex|himself}} (or — likely story, but still — ''her''self).
+So, when a [[negotiator]] ([[Operations|''Operations'']]) has to get a credit point approved by a [[credit officer]] ([[Credit department|''Credit'']]), or a legal point approved by the [[legal eagle|legal eagles]] (''Office of the General Counsel''), she must transgress her own hermeneutical boundaries and seek the say-so of someone subject to the laws and imperatives of a different realm whose ultimate control may not be common with her own until it is a long way further up the organisation: possibly not until the [[CEO]] {{sex|himself}} (or — likely story, but still — ''her''self).
 To be contrasted, obviously enough, with a [[vertical escalation|'''vertical escalation''']], where one seeks the approval, judgment, sign-off or general air-cover of one’s own [[line manager]], and she might seek a validating judgment from hers.