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A [[UAT]] multiplier for a [[legaltech]] implementation computed by considering the ratio between: | A [[UAT]] multiplier for a [[legaltech]] implementation computed by considering the ratio between: | ||
(i) Features the user | :(i) Features the user wants, understand and use, | ||
:(ii) “Features” ''management'' wants, understands, and expects ''her'' to use, and | |||
:(iii) Things the user habitually does that the [[legaltech]] will henceforth oblige her to ''not'' do, or do in a different, more effortful or perverse way. | |||
===Hi-fi and the wife acceptance factor=== | |||
In the olden days, when hi-fi envy was still a thing, spoddy anorak types would speak of the “wife appreciation factor” — the kind of attributes that would see that new pre-amplification gain-stage attenuator make it through the door without the missus hitting the roof. | |||
In the olden days when hi-fi envy was still a thing, spoddy anorak types would speak of the “wife appreciation factor” — the kind of attributes that would see that new pre-amplification gain-stage attenuator make it through the door without the missus hitting the roof. | |||
Generally, an awesome total harmonic distortion rating wouldn’t cut it: it had to ''look'' nice, which meant “acceptably unobtrusive” and ideally ''invisible'', but failing that, artfully-applied walnut veneer, a minimalist fascia and a resemblance to mid-century Danish lounge furniture would at least put you in play. | Generally, an awesome total harmonic distortion rating wouldn’t cut it: it had to ''look'' nice, which meant “acceptably unobtrusive” and ideally ''invisible'', but failing that, artfully-applied walnut veneer, a minimalist fascia and a resemblance to mid-century Danish lounge furniture would at least put you in play. | ||
===Legaltech and the lawyer acceptance factor=== | |||
We mention this because the same goes, with feeling, when asking experienced lawyers to embark on a “user [[change journey]]” which has in mind a destination watched over by [[legaltech]] machines of loving grace. | We mention this because the same goes, with feeling, when asking experienced lawyers to embark on a “user [[change journey]]” which has in mind a destination watched over by [[legaltech]] machines of loving grace. | ||
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Likewise, [[fax]], the internet, automated [[document comparison]], remote working, [[e-discovery]] and a host of other neat recent tricks. All water off an eagle’s back. | Likewise, [[fax]], the internet, automated [[document comparison]], remote working, [[e-discovery]] and a host of other neat recent tricks. All water off an eagle’s back. | ||
===Workplace anthropology=== | |||
But — and ''therefore'' — these are not the [[legaltech]] applications management complains about. If anything, lawyers use them ''too much'', and the technology department will periodically engage in pitched battles with the rank and file to ''remove'' this “bloatware”: “do you really need a separate [[Track changes|change comparison]] application? You know there’s one in [[Microsoft Word|Word]], right?” — cue [[exasperated Kermit face]] — must you look at blogs,<ref>Some of which are quite useful, amirite??</ref> cat videos and social media? | But — and ''therefore'' — these are not the [[legaltech]] applications management complains about. If anything, lawyers use them ''too much'', and the technology department will periodically engage in pitched battles with the rank and file to ''remove'' this “bloatware”: “do you really need a separate [[Track changes|change comparison]] application? You know there’s one in [[Microsoft Word|Word]], right?” — cue [[exasperated Kermit face]] — must you look at blogs,<ref>Some of which are quite useful, amirite??</ref> cat videos and social media? | ||
There is, yes, a [[paradox]] here. It is, as yet, a hypothesis, but has scope to graduate into a [[twelfth law of worker entropy]]: | There is, yes, a [[paradox]] here. It is, as yet, a hypothesis, but has scope to graduate into a [[twelfth law of worker entropy]]: | ||
{{Quote|'' | {{Quote|''{{Twelfth law of worker entropy}}''}} | ||
The innovations which draw sardonic [[Sabotage|clog-throwing allusions]] tend ''not'' make a lawyer’s life easier but, rather, [[tedious|duller]]<ref>“[[AI]]” based [[NDA]] reviewing tools do this: however dreary reviewing a [[confi]] is, it at least offers you an afternoon’s petulant pettifoggery, and few lawyers will pass that up: reviewing a machine’s attempt to review an NDA takes even that meagre degree of fun out of it.</ref> or just ''worse'', if they are imposed to make ''someone else’s'' life easier — usually a bean counter’s. | The innovations which draw sardonic [[Sabotage|clog-throwing allusions]] tend ''not'' make a lawyer’s life easier but, rather, [[tedious|duller]]<ref>“[[AI]]” based [[NDA]] reviewing tools do this: however dreary reviewing a [[confi]] is, it at least offers you an afternoon’s petulant pettifoggery, and few lawyers will pass that up: reviewing a machine’s attempt to review an NDA takes even that meagre degree of fun out of it.</ref> or just ''worse'', if they are imposed to make ''someone else’s'' life easier — usually a bean counter’s. |