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Managing the Unexpected: Sustained Performance in a Complex World: Difference between revisions
Managing the Unexpected: Sustained Performance in a Complex World (view source)
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===Actions become mistaken=== | ===Actions become mistaken=== | ||
Our actions don’t start out mistaken, but ''become'' mistaken over time. Actions that are becoming mistaken are ambiguous by nature so it takes a preoccupation with looking for anomalies to spot this kind of thing. | Our actions don’t start out mistaken, but ''become'' mistaken over time. Actions that are becoming mistaken are ambiguous by nature so it takes a preoccupation with looking for anomalies to spot this kind of thing. | ||
===Asymmetry of expectation=== | |||
People are generally attuned to seeing positive exceptions more quickly than negative ones and are more likely to report good news than bad news up their reporting line. | |||