82,853
edits
Meatware: Difference between revisions
no edit summary
Amwelladmin (talk | contribs) No edit summary |
Amwelladmin (talk | contribs) No edit summary |
||
| Line 27: | Line 27: | ||
'''Over-Ambition''': Implement computer solutions to save on repetitive manual tasks, allowing your people more time to do what they do best: manage risk and look after your clients. Over-engineered technological solutions are slow, inflexible and unwieldy to use and to maintain. They need a [[runbook]]. And the more complicated the system is, the less likely humans are to use it properly. The less often they will use it, the less often they will spot glitches. The harder it is to maintain, the more quickly its [[runbook]] will get out of date. The less effective the [[runbook]], the more exceptions it will throw up. The more exceptions you have the more you need humans to handle them. {{maxim|A computer system that no-one uses is an expensive paper-weight}}. <br> | '''Over-Ambition''': Implement computer solutions to save on repetitive manual tasks, allowing your people more time to do what they do best: manage risk and look after your clients. Over-engineered technological solutions are slow, inflexible and unwieldy to use and to maintain. They need a [[runbook]]. And the more complicated the system is, the less likely humans are to use it properly. The less often they will use it, the less often they will spot glitches. The harder it is to maintain, the more quickly its [[runbook]] will get out of date. The less effective the [[runbook]], the more exceptions it will throw up. The more exceptions you have the more you need humans to handle them. {{maxim|A computer system that no-one uses is an expensive paper-weight}}. <br> | ||
'''Think global: act local''': Paradox: [[Management information and statistics|management information]] is why ''you'' want the system. But people using the system at the coal face couldn’t care less about | '''Think global: act local''': Paradox: [[Management information and statistics|management information]] is why ''you'' want the system. But people using the system at the coal face ''couldn’t care less about [[MIS]]''. What they ''do'' care about is information: that’s what they do all day: process information. They are already capturing all the data ''they'' need. Rather than throwing out their existing practices, analyse what they do and look for localised “tricks” to make these tasks easier for your staff to collect and process the information they need. Spend your IT resource building ways to mine those enhanced information systems. | ||
'''[[Aesop’s dog]]''': Remember the fable of the dog with the bone: before you spend large, consider the information and the resources you already have. Could you reconfigure them to better present existing information? Could you overlay reporting on existing systems? There are some [[SharePoint|powerful workflow tools sitting idle in many organisations]]. | '''[[Aesop’s dog]]''': Remember the fable of the dog with the bone: before you spend large, consider the information and the resources you already have. Could you reconfigure them to better present existing information? Could you overlay reporting on existing systems? There are some [[SharePoint|powerful workflow tools sitting idle in many organisations]]. | ||