82,882
edits
Policy: Difference between revisions
no edit summary
Amwelladmin (talk | contribs) No edit summary Tags: Mobile edit Mobile web edit |
Amwelladmin (talk | contribs) No edit summary Tags: Mobile edit Mobile web edit |
||
| Line 18: | Line 18: | ||
Ignoring policy threatens an organisation’s integrity. It subverts its governance. To break its rules. It invites censure by [[internal audit]]. A thoughtful employee faced with a situation to which a policy applies will not be prepared to override it. | Ignoring policy threatens an organisation’s integrity. It subverts its governance. To break its rules. It invites censure by [[internal audit]]. A thoughtful employee faced with a situation to which a policy applies will not be prepared to override it. | ||
“[[no-one got fired for hiring IBM|No-one got fired for complying with policy]]”: that’s a truism. “No-one died because someone complied with policy” — ''not'' such a truism. | |||
===We don’t rigorously follow policy=== | |||
There is a a stated but all the same wildly optimistic idea that all policies are complied with. Not only are they not, but explicitly, it is understood that optimal performance ''requires'' departure from the rules. {{Author|Sidney Dekker}} cites the example of the work-to-rule strike: a form of industrial action that involves, literally, no more than rigorously keeping to to prescribed policy. | |||
:''what does it mean? It means that if people don't want to or cannot go on strike they say to one another: “let’s follow all the rules for a change!” Systems come to a grinding halt. Gridlock is the result. Follow the letter of the law, and the work will not get done. It is as good as, or better than, going on strike.'' | |||
===Policy and the production line=== | ===Policy and the production line=== | ||
All this assumes that the commercial landscape your policy is meant to cover is a fully-scoped production line where all inputs, all outputs and all contingencies are mapped. No frontiers, no [[known unknowns]] are in sight. | All this assumes that the commercial landscape your policy is meant to cover is a fully-scoped production line where all inputs, all outputs and all contingencies are mapped. No frontiers, no [[known unknowns]] are in sight. | ||