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| ===We don’t rigorously follow policy=== | | ===We don’t rigorously follow policy=== |
| There is a a stated but all the same wildly optimistic idea that all policies are complied with. Not only are they not, but explicitly, it is understood that optimal performance ''requires'' departure from the rules. {{Author|Sidney Dekker}} cites the example of the work-to-rule strike: a form of industrial action that involves, literally, no more than rigorously keeping to to prescribed policy.
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| :''What does it mean? It means that if people don't want to or cannot go on strike they say to one another: “let’s follow all the rules for a change!” Systems come to a grinding halt. Gridlock is the result. Follow the letter of the law, and the work will not get done. It is as good as, or better than, going on strike.''<ref>{{br|The Field Guide to Human Error Investigations}}, 9.</ref>
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| ===Policy and the production line=== | | ===Policy and the production line=== |