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Problem solving module: Difference between revisions
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Amwelladmin (talk | contribs) (Created page with "===The problem=== *'''What is the problem?''' defining the issue. :*'''Your agenda''': What are you trying to do? What happens if you don’t do it? :*'''Tried and failed''':...") |
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:*'''Tried and failed''': What have you tried to fix the problem? | :*'''Tried and failed''': What have you tried to fix the problem? | ||
::*Why didn’t it work? | ::*Why didn’t it work? | ||
:*Identify the blocker: What (or who) is stopping you | :*'''Identify the blocker''': What (or who) is stopping you | ||
:* | :*If you had a magic wand, how would you fix the problem? What (or who) stops that happening? | ||
*'''Containment''': stopping the bleeding | :*'''Containment''': stopping the bleeding | ||
:*Could the problem get worse? | :*Could the problem get worse? | ||
:*If so what can you do to contain it while you solve it? | :*If so what can you do to contain it while you solve it? | ||
:*'''Conflicting mandates''': Where that “what” or “who” is a person or process with a mandate: What is that mandate? How is that person or process trying to achieve it? Is it inherently contradictory? | :*'''Conflicting mandates''': Where that “what” or “who” is a person or process with a mandate: What is that mandate? How is that person or process trying to achieve it? Is it inherently contradictory? | ||
*'''Negotiations''': | |||
:*How much flexibility is there in the conflicting mandate? What sort of things could be changed to help you without disrupting that mandate? | |||
:*Psychological approaches: what problems does the mandate holder have? If it isn't working for you, likely it isn't working out for him/her either. | |||