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Problem solving module: Difference between revisions
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:*'''Your agenda''': What are you trying to do? What happens if you don’t do it? | :*'''Your agenda''': What are you trying to do? What happens if you don’t do it? | ||
:*'''Tried and failed''': What have you tried to fix the problem? | :*'''Tried and failed''': What have you tried to fix the problem? | ||
::*Why didn’t it work? | ::*Why didn’t it work? If you had a magic wand, how would you fix the problem? What, or who, stops that happening? These are blockers. | ||
:*'''Identify the blocker''': This could be: | |||
::*'''A “rule”''': An established process, internal policy, contract, cultural norm, convention, law, regulation, etc) (including how they are applied by people). | |||
:*''' | ::*'''Inadequate tools''': You don’t have the tools or resources you need to do the job, or they’re not good enough; | ||
:* | ::*'''A person''': A human being ''human'' not responding, not understanding, not having time to help, not agreeing that there’s a problem, not agreeing with your solution, refusing to help or being positively destructive | ||
:* | ::*'''Your own capacity''': You don’t personally have the ability or capacity to carry out the task. | ||
===What to do now=== | |||
:*'''Containment''': what can you do to contain the situation and make sure it doesn't get worse? | |||
===Diagnosis=== | |||
:*'''Conflicting mandates''': Where that “what” or “who” is a person or process with a mandate: What is that mandate? How is that person or process trying to achieve it? Is it inherently contradictory? | :*'''Conflicting mandates''': Where that “what” or “who” is a person or process with a mandate: What is that mandate? How is that person or process trying to achieve it? Is it inherently contradictory? | ||
*'''Negotiations''': | *'''Negotiations''': | ||