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Service catalog: Difference between revisions
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The [[service catalog]] is also of a piece with the [[risk taxonomy]] in its conviction that the forward needs of the organisation are perfectly understood, anticipated, and pre-determined. There is nothing new under the sun. Unless we are on the brink of apocalypse - ''the'' [[apocalypse]] that is: the one with horsemen, not just any old calamity - logically, this view is wildly mistaken. As the [[JC]] never tires of reminding us, [[Risk]]s, challenges and opportunities present themselves from undetected crevices in the [[space-time continuum]]. They are not languishing in plain sight within the pages of your [[playbook]]. | The [[service catalog]] is also of a piece with the [[risk taxonomy]] in its conviction that the forward needs of the organisation are perfectly understood, anticipated, and pre-determined. There is nothing new under the sun. Unless we are on the brink of apocalypse - ''the'' [[apocalypse]] that is: the one with horsemen, not just any old calamity - logically, this view is wildly mistaken. As the [[JC]] never tires of reminding us, [[Risk]]s, challenges and opportunities present themselves from undetected crevices in the [[space-time continuum]]. They are not languishing in plain sight within the pages of your [[playbook]]. | ||
It is at just the moment when existential threats emerge, unbidden, from the poorly-sewn seams of your [[risk taxonomy]], that you '' | It is at just the moment when existential threats emerge, unbidden, from the poorly-sewn seams of your [[risk taxonomy]], that you ''don’t'' want your risk controllers going "sorry, but according to the [[service catalog]], that's not my problem". | ||
===Machines, not [[meatware]] === | ===Machines, not [[meatware]] === | ||
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But software is dumb. It follows rules. It can only do what it was bought to do. To augment or change the application to which your software is dedicated, to meet a new challenge or opportunity - that requires judgment. An executive decision. Only a person can make an executive decision.<ref>[[AI]] freaks who beg to differ : [mailto:enquiries@jollycontrarian.com mail me] if you want an argument. I'm game. </ref> | But software is dumb. It follows rules. It can only do what it was bought to do. To augment or change the application to which your software is dedicated, to meet a new challenge or opportunity - that requires judgment. An executive decision. Only a person can make an executive decision.<ref>[[AI]] freaks who beg to differ : [mailto:enquiries@jollycontrarian.com mail me] if you want an argument. I'm game. </ref> | ||
Though at times it might not seem like it, your human [[employee]]s are ''not'' dumb animals however much tethering them to a service catalog might make them feel like it. But you have employees precisely ''because'' they can make judgements, and take executive decisions, ''and do imaginative stuff you | Though at times it might not seem like it, your human [[employee]]s are ''not'' dumb animals however much tethering them to a service catalog might make them feel like it. But you have employees precisely ''because'' they can make judgements, and take executive decisions, ''and do imaginative stuff you weren’t expecting them to when a tricky situation calls for it''. '''Software cannot do this. Not even Deep Mind'''. | ||
This is the profound difference between humans and machines. In the [[hive mind]]'s evangelical fervor for [[AI]], this distinction has been lost. We overlook it at our peril. | This is the profound difference between humans and machines. In the [[hive mind]]'s evangelical fervor for [[AI]], this distinction has been lost. We overlook it at our peril. | ||
Humans catch the bits that the [[service catalog]] | Humans catch the bits that the [[service catalog]] didn’t anticipate. | ||
===[[Lawyer]]s. A special case. === | ===[[Lawyer]]s. A special case. === | ||