82,891
edits
Service catalog: Difference between revisions
no edit summary
Amwelladmin (talk | contribs) No edit summary |
Amwelladmin (talk | contribs) No edit summary |
||
| Line 22: | Line 22: | ||
===Machines, not [[meatware]] === | ===Machines, not [[meatware]] === | ||
As that earnest collaboration on Wikipedia quoted above notes, the idea of a service catalog originated in the software management. In any decent sized organisation, pitches for new software will come in from all sides, and carefully curating the the IT “estate” is profoundly important. | As that earnest collaboration on Wikipedia quoted above notes, the idea of a service catalog originated in the realm of software management. In any decent-sized organisation, pitches for new software will come in from all sides, and carefully curating the the IT “estate” is profoundly important. | ||
But software is dumb. It follows rules. It can only do what it was bought to do. To augment or change the application to which your software is dedicated, to meet a new challenge or opportunity — that requires judgment. An executive decision. Only a person can make an executive decision.<ref>[[AI]] freaks who beg to differ : [mailto:enquiries@jollycontrarian.com mail me] if you want an argument. I’m game. </ref> | But software is dumb. It follows rules. It can only do what it was bought to do; it usually disappoints even at that. To augment or change the application to which your software is dedicated, to meet a new challenge or opportunity — that requires ''judgment''. An executive decision. Only a person can make an executive decision.<ref>[[AI]] freaks who beg to differ : [mailto:enquiries@jollycontrarian.com mail me] if you want an argument. I’m game. </ref> | ||
Though at times it might not seem like it, your human [[employee]]s are ''not'' dumb animals however much tethering them to a service catalog might make them feel like it. But you have employees precisely ''because'' they can make judgements, and take executive decisions, ''and do imaginative stuff you weren’t expecting them to when a tricky situation calls for it''. '''Software cannot do this. Not even Deep Mind'''. | Though at times it might not seem like it, your human [[employee]]s are ''not'' dumb animals however much tethering them to a service catalog might make them feel like it. But you have employees precisely ''because'' they can make judgements, and take executive decisions, ''and do imaginative stuff you weren’t expecting them to when a tricky situation calls for it''. '''Software cannot do this. Not even Deep Mind'''. | ||