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Service catalog: Difference between revisions
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But software is dumb. It follows rules. It can only do what it was bought to do. To augment or change the application to which your software is dedicated, to meet a new challenge or opportunity - that requires judgment. An executive decision. Only a person can make an executive decision.<ref>[[AI]] freaks who beg to differ : [mailto:enquiries@jollycontrarian.com mail me] if you want an argument. I'm game. </ref> | But software is dumb. It follows rules. It can only do what it was bought to do. To augment or change the application to which your software is dedicated, to meet a new challenge or opportunity - that requires judgment. An executive decision. Only a person can make an executive decision.<ref>[[AI]] freaks who beg to differ : [mailto:enquiries@jollycontrarian.com mail me] if you want an argument. I'm game. </ref> | ||
Though at times it might not seem like it, your human [[employee]]s are ''not'' dumb animals. Tethering them to a service catalog, of course, might make them feel that way. But you have employees precisely because they can make judgements, and take executive decisions, '' and do imaginative stuff you weren't expecting them to when a tricky situation calls for it''. '''Software cannot do this. Not even Deep Mind'''. | |||
This is the profound difference between humans and machines. In the [[hive mind]]'s evangelical fervor for AI, this distinction has been lost. We overlook it at our peril. Humans catch the bits that the service catalog didn't anticipate. | |||
{{seealso}} | {{seealso}} | ||