Service catalog: Difference between revisions

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'''A [[service catalog]], that is to say, is the [[jobsworth's charter]].'''
'''A [[service catalog]], that is to say, is the [[jobsworth's charter]].'''


It is hard to fault his logic. All my services cost something, and must be [[shredding|allocated]] back to a cost centre. The starting assumption must be that all valuable services have been catalogued and assigned to one function or another. One should ''not'' carry out an uncatalogued service: it is either ([[Q.E.D.]]) unnecessary and unshreddible, or it ''is'' shreddible, but only because it is in someone else's catalog and therefore it is their problem, not mine. By all lights, going “off catalog” is wasteful at best and liable to trigger turf-warfare between risk controllers, all of which is meat and drink to the censorious wagging fingers if [[internal audit]] when they come to visit. Self-inflicted wounds, all.  
It is hard to fault his logic. All my services cost something, and must be [[shredding|allocated]] back to a cost centre. The starting assumption must be that all valuable services have been catalogued and assigned to one function or another. One should ''not'' carry out an uncatalogued service: it is either ([[Q.E.D.]]) unnecessary and unshreddible, or it ''is'' shreddible, but only because it is in someone ''else's'' catalog and therefore it is ''their'' problem, not yours. By all lights, going “off catalog” is wasteful at best and liable to trigger turf-warfare between risk controllers, all of which is meat and drink to the censorious wagging fingers if [[internal audit]] when they come to visit. Self-inflicted wounds, all.  


The point at which a [[service catalog]] becomes irresistible is the [[tipping point]] where your organisation has become so sprawling that the potential [[redundancy|economies of scale]] outweigh the costs of disenfranchising all your local [[subject matter expert]]s by jamming them into a universal model that won’t ''quite'' fit ''any'' of their day-to-day experiences, and depriving them of the autonomy to use their subject matter expertise to make pragmatic decisions on the hoof to keep the organisation moving.
The point at which a [[service catalog]] becomes irresistible is the [[tipping point]] where your organisation has become so sprawling that the potential [[redundancy|economies of scale]] outweigh the costs of disenfranchising all your local [[subject matter expert]]s by jamming them into a universal model that won’t ''quite'' fit ''any'' of their day-to-day experiences, and depriving them of the autonomy to use their subject matter expertise to make pragmatic decisions on the hoof to keep the organisation moving.