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Service line: Difference between revisions
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Often muttered under the same breath as [[service delivery]], and frequently mentioned in the same tedious sentence as a [[service catalog]], the fact that someone in your operations group is going round describing himself, proudly, as part of the “[[service line]]” is as good an indication as you need to know your organisation is captive of moribund bureaucrats and people with [[MBA]]s. | The service line is a concept beloved of management consultants, and those in the higher management strata bewitched by their honeyed words. Often muttered under the same breath as [[service delivery]], and frequently mentioned in the same tedious sentence as a [[service catalog]], the fact that someone in your operations group is going round describing himself, proudly, as part of the “[[service line]]” is as good an indication as you need to know your organisation is captive of moribund bureaucrats and people with [[MBA]]s. | ||
If you want to understand the pathology behind those who use this accursed phrase, here it is in the wild (in the context of a hospital—observers will note it is not just we parasitic banking types who suffer this affliction: the heroic men and women of the health sector, too, is blighted by similarly indeceipherable [[management consultancy]]): | If you want to understand the pathology behind those who use this accursed phrase, here it is in the wild (in the context of a hospital—observers will note it is not just we parasitic banking types who suffer this affliction: the heroic men and women of the health sector, too, is blighted by similarly indeceipherable [[management consultancy]]): | ||
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:::Continues for several paragraphs in this vein at [https://www.medaxiom.com/blog/creating-value-in-organization-structure-the-service-line-approach-part-2-of-5-clearly-defining-the-scope-of-operation/ www.medaxiom.com]}} | :::Continues for several paragraphs in this vein at [https://www.medaxiom.com/blog/creating-value-in-organization-structure-the-service-line-approach-part-2-of-5-clearly-defining-the-scope-of-operation/ www.medaxiom.com]}} | ||
{{dramatis personae}} | |||
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