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Much of the cut and thrust of a commercial [[negotiation]] is not at all about the interests and benefits of the [[Ultimate client|principals]], but is an elaborate pantomime performed by their [[agent]]s to justify their own appearance. The fear of [[redundancy]] — in the broad sense of ''not having enough to do'', but in the narrow sense of ''losing one’s job'', too drives much negotiation behaviour. This [[iatrogenic]] peripheral fiddling serves the agent’s immediate need — to look busy — but at a long term cost of drip-feeding complication, confusion and bad engineering into templates, processes and roles. | Much of the cut and thrust of a commercial [[negotiation]] is not at all about the interests and benefits of the [[Ultimate client|principals]], but is an elaborate pantomime performed by their [[agent]]s to justify their own appearance. The fear of [[redundancy]] — in the broad sense of ''not having enough to do'', but in the narrow sense of ''losing one’s job'', too drives much negotiation behaviour. This [[iatrogenic]] peripheral fiddling serves the agent’s immediate need — to look busy — but at a long term cost of drip-feeding complication, confusion and bad engineering into templates, processes and roles. | ||
Says Hamilton: fixing contracts is hard, requires leadership and requires refocus on stuff you don’t always think about. | |||
Too much contemporary patter regards fixing contracts as an ''easy'' problem: something ripe for solution by simple technology. But thirty years of legal tech disappointment surely illustrates this is ''profoundly'' mistaken. You would think, by now, [[thought leader|thought leaders]] would have started to glom onto this: ''the magical new technology isn’t working very well''. | |||
Instead, the challenge for legal innovators is figuring out how to stop the [[Barnacle|barnacles]] forming. There is little wonder cheap technology can’t do this. It doesn’t even try. If you overlay it on bad process, [[legal tech]] makes the process worse. | |||
The problem runs deep. Ask those who build and manage legal process: “''do you think there is a problem''?” and “if so, ''what'' do you think is the problem?” | |||
Many are so siloed by their own organisations and contrained by their own mandates that they literally ''cannot see the problem at all''. If your remit is “manage credit risk at all costs” then the cost/benefit of the tools you bring to bear is not your problem. | |||
Many are so siloed by their own organisations and | |||
===Contracts and [[Scale|scalability]]=== | ===Contracts and [[Scale|scalability]]=== |