Talk, don’t email: Difference between revisions

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 ===On [[swordcraft]]===
-Here, some swordcraft comes in handy.
+Here, some [[swordcraft]] comes in handy. It is hard to practice swordcraft by the exchange of letters.
-Understand “[[swordcraft]],” here, as a technique in an [[infinite game]]. It never manifests as outright hostile behaviour — that is ''gun''craft: it has no place in a negotiation, unless you are ending it — rather it a technical, impressive beautiful but above all ''constructive'' dance: a theatrical demonstration of skill, balance, movement and technique aimed not at victory but at conveying knowledge of the subject,  concern for one's own position and commitment to the forthcoming partnership. Negotiation is a form of courtship ritual.
-It is hard to practice swordcraft by the exchange of letters.
 But if process efficiency is your goal — and the goal of [[Juniorisation|juniorising]] and the [[Playbook|playbookification]] of negotiation is, without question, process efficiency —  then this tendency is [[Sod’s law]] at work. Consider the difference between '''emailing''' the [[credit]] officer with your question, and waiting 24 hours for her to pick it up, think about it, and send you an elliptical reply (as likely as not kicking off a [[circle of escalation]]) — it never quite answers the question you had first time, does it? — or just [[calling]] her up and asking her there and then?