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{{A|negotiation|{{image|Onworld and Offworld Comms|png|A quadrant, yesterday. I’m no happier about it that you are, believe me.}}}} | {{A|negotiation|{{image|Onworld and Offworld Comms|png|A quadrant, yesterday. I’m no happier about it that you are, believe me.}}}}Some time in the last decade, we lost the art — the ''joy'' — of the spontaneous two-way conversation. We eschewed it for the transmission of electronic letters, flung like percussive grenades between barricaded trenches. If we talk at all, we do so by pre-arrangement, in formal, minuted, stage-managed, all-hands conferences. | ||
Some time in the last decade, we | |||
This is a shame. | |||
If process efficiency is your goal — if, like me, you’ve recently discovered the [[Toyota Production System]] and can’t stop thinking about it, if you are all about eliminating [[waste]] and {{wasteprov|waiting}} time, consider the difference between '''emailing''' the guy in [[credit]] with your question, and waiting 24 hours for him to pick it up, think about it, and send you an elliptical reply (as likely as not kicking off a [[circle of escalation]]) — it never quite answers the question you had first time, does it? — or [[calling]] the guy up and asking him there and then? | If process efficiency is your goal — if, like me, you’ve recently discovered the [[Toyota Production System]] and can’t stop thinking about it, if you are all about eliminating [[waste]] and {{wasteprov|waiting}} time, consider the difference between '''emailing''' the guy in [[credit]] with your question, and waiting 24 hours for him to pick it up, think about it, and send you an elliptical reply (as likely as not kicking off a [[circle of escalation]]) — it never quite answers the question you had first time, does it? — or [[calling]] the guy up and asking him there and then? | ||