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===On [[swordcraft]]=== | ===On [[swordcraft]]=== | ||
Here, some | Here, some [[swordcraft]] comes in handy. It is hard to practice swordcraft by the exchange of letters. | ||
It is hard to practice swordcraft by the exchange of letters. | |||
But if process efficiency is your goal — and the goal of [[Juniorisation|juniorising]] and the [[Playbook|playbookification]] of negotiation is, without question, process efficiency — then this tendency is [[Sod’s law]] at work. Consider the difference between '''emailing''' the [[credit]] officer with your question, and waiting 24 hours for her to pick it up, think about it, and send you an elliptical reply (as likely as not kicking off a [[circle of escalation]]) — it never quite answers the question you had first time, does it? — or just [[calling]] her up and asking her there and then? | But if process efficiency is your goal — and the goal of [[Juniorisation|juniorising]] and the [[Playbook|playbookification]] of negotiation is, without question, process efficiency — then this tendency is [[Sod’s law]] at work. Consider the difference between '''emailing''' the [[credit]] officer with your question, and waiting 24 hours for her to pick it up, think about it, and send you an elliptical reply (as likely as not kicking off a [[circle of escalation]]) — it never quite answers the question you had first time, does it? — or just [[calling]] her up and asking her there and then? |