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-'''[[Complicated system]]s''': Complicated systems need skilled management and some [[subject matter expert|expertise]] to operate — a school leaver in Bucharest with a [[playbook]] on her lap probably isn’t the droid you’re looking for — but in the right hands can usually be managed without catastrophe, though the degree of success will be a function of the degree of expertise. You know you have a complicated system when it cleaves to is a comprehensive and robust set of axioms and rules, and thus it is a matter of making sure that the proper models are being used for the situation at hand. [[Chess]] and [[Alpha Go]] are complicated, but not complex, systems.<ref>Do you hear that, {{author|Daniel Susskind}}?</ref> They’re [[tame problem|tame]], ''not'' [[wicked problem]]s.
+[[Complicated system]]s require interaction with autonomous agents whose specific behaviour is beyond the observer’s control, and might be intended to defeat the observer’s objective, but whose ''range'' of behaviour is deterministic, rule-bound and [[known]] and can be predicted in advance, and where the observer’s observing behaviour does not itself interfere with the essential equilibrium of the system.
+You know you have a [[complicated system]] when it cleaves to a comprehensive set of axioms and rules, and thus it is a matter of making sure that the proper models are being used for the situation at hand. [[Chess]] and [[Alpha Go]] are [[Complicated system|complicated]], but not [[Complex systems|complex]], systems. So are most sports. You can “force-solve” them, at least in theory.
+[[Complicated system]]s benefit from skilled management and ''some'' [[subject matter expert|expertise]] to operate: a good chess player will do better than a poor one, and clearly a skilled, fit footballer can execute a plan better than a wheezy novice — but in the right hands and given good instructions even a mediocre player can usually manage without catastrophe. While success will be partly a function of user’s skill and expertise, a bad player with a good plan may defeat a skilled player with a bad one.
+Given enough processing power, complicated systems are predictable, determinative and calculable. They’re [[tame problem|tame]], ''not'' [[wicked problem]]s.