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Template:M intro design org chart: Difference between revisions
Template:M intro design org chart (view source)
Revision as of 18:12, 27 October 2023
, 27 October 2023→When the firm is in motion
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Reporting lines are a static map of the firm, configured in the abstract, ''when it is at rest''. That is, ''before it does anything''. This is how the machine works ''when it is idling''. | Reporting lines are a static map of the firm, configured in the abstract, ''when it is at rest''. That is, ''before it does anything''. This is how the machine works ''when it is idling''. | ||
But the organisation’s resting state overlooks its ''real'' arterial network: ''lateral'' interactions that must ''cross'' whatever boundaries management can dream up, or that leave the firm altogether: these are the communications that employees ''must'' make: between internal specialists in different departments; with the firm’s clients and external suppliers — they make commerce happen and move the organisation along. It is ''in'' these interactions that things happen: it is here that tensions manifest themselves, problems emerge and opportunities arise, and here that these things are resolved. These are not [[Drills and holes|the drill, but the hole in the wall]]. | But the organisation’s resting state overlooks its ''real'' arterial network: ''lateral'' interactions that must ''cross'' whatever boundaries management can dream up, or that leave the firm altogether: these are the communications that employees ''must'' make: between internal specialists in different departments; with the firm’s clients and external suppliers — they make commerce happen and move the organisation along. The org chart doesn’t say what should happen if Dan from risk needs to speak quickly to [[Janice Henderson|Janice]] in legal. According the org chart, Dan must escalate up three layers to the [[Chief risk officer|Chief Risk Officer]] Elaine, who will then speak to the [[General counsel|Chip]], the [[General counsel|General Counsel]], who will cascade his thoughts down to Janice. Of course that is not how it works, ever: Dan just picks up the phone to Janice or vice versa. This is a [[desire line]] worn by decades of communal habit. | ||
It is ''in'' these interactions that things happen: it is here that tensions manifest themselves, problems emerge and opportunities arise, and here that these things are resolved. These are not [[Drills and holes|the drill, but the hole in the wall]]. | |||
These are ''[[informal]]'' interactions. They are not well-documented, nor from above, well-understood. They are hard to see. They are [[legible|illegible]]. | These are ''[[informal]]'' interactions. They are not well-documented, nor from above, well-understood. They are hard to see. They are [[legible|illegible]]. | ||