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[[File:Desirelines.jpg| | [[File:Desirelines.jpg|500px|thumb|right|[[Desire lines]], yesterday. {{copyright|2014}} Steve Bates]]We should not underestimate the importance of the “want” in that calculus, by the way: there is always a choice ''whom'' to call to progress a given task. [[All other things being equal]], we choose those who we have found to be helpful, co-operative and imaginative over those who tend to be defensive, hostile, boring or stupid. It is reflexive: “no good deed goes unpunished”: over time, popular staff field more calls, get more experience, build better networks and give better outcomes: “want” converges with “need”. ''Lesson: if you want to get ahead, don’t be a dork.'' | ||
In any case, these vital informal communication channels rarely run along the formal lines of the org chart. Why ''would'' they? | In any case, these vital informal communication channels rarely run along the formal lines of the org chart. Why ''would'' they? |