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===Confidence=== | ===Confidence=== | ||
{{Drop|Y|our form should}} also inspire confidence, not fear, in your own negotiating team. It is a fact of life that negotiators these days have less combat experience and expertise than they once had. To do a good job | {{Drop|Y|our form should}} also inspire confidence, and not ''[[fear]]'', in your own negotiating team. It is a fact of life that negotiators these days have less combat experience and expertise than they once had. To do a good, job you must be comfortable with you tools, not scared of them. You should ''understand'' your templates and the products they govern. You should go beyond the contract’s formal articulation to grasp the underlying commercial drivers of the business relationship. If you glom this, you can resolve most contractual points from first principles,<ref>JC is well aware that, among [[management consultant]]s, this view borders on the heretical.</ref> and help improve the form, identifying and fixing the parts that cause the most friction. | ||
A negotiator who [[fear|''fears'']] her material will hide behind the formal rules | A negotiator who [[fear|''fears'']] her material will hide behind the formal rules she is given to manage it. She won’t be drawn to discuss anything ''[[call, don’t email|live]]'' — if she doesn’t understand the form, why would she put her vulnerability on show? — so will hide behind her keyboard, contributing to the familiar experience of electronic trench warfare: she will lob long, bulleted issues lists over no-man’s-land and into the enemy’s advanced positions, or escalate that way internally to risk departments. When they land, her missiles — missives? — will hiss and sputter, being passed about for days, before eventually being lobbed back, appended with yet more more bullets and annotated in [[BLOCK CAPITALS]] and fetching interjections in {{Fontcolour|#FF00D4|'''hot pink'''}}. This impasse can last, as it did in Ypres, for years. You could write [[strange negotiation|war poetry]] about it. | ||
{{Quote| | {{Quote| |