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If we take it as a given that the optimal outcome to a newly-implemented process is 100% compliance without hesitation, repetition or deviation, let alone (God forbid!) ''complaint'', then it is no more than sensible product [[design]] to ensure your loud-hailer can go ''everywhere'' yet come from ''nowhere'' and, once supplicants have clocked its clangorous tone — in the comprehensively auditable ecosystem of a Microsoft Exchange server, they can hardly miss it, even if they ''do'' actually, you know, miss it — they have no choice but to bend their weary footsteps to its urgings, however preposterous the outcome of that action might be. | If we take it as a given that the optimal outcome to a newly-implemented process is 100% compliance without hesitation, repetition or deviation, let alone (God forbid!) ''complaint'', then it is no more than sensible product [[design]] to ensure your loud-hailer can go ''everywhere'' yet come from ''nowhere'' and, once supplicants have clocked its clangorous tone — in the comprehensively auditable ecosystem of a Microsoft Exchange server, they can hardly miss it, even if they ''do'' actually, you know, miss it — they have no choice but to bend their weary footsteps to its urgings, however preposterous the outcome of that action might be. | ||
But years of miserable life-experience tells us not take that as a given | But years of miserable life-experience tells us ''not'' take that as a given. | ||
This | Even well-designed processes rust over time — those that envision the [[meatware]] playing “[[Simon Says]]” with an automated compliance system are ''not'' well-designed, let us be clear — and those responsible for them still need the occasional nudge to give the whole thing a going over with a [https://www.dailymotion.com/video/x2ofy6l wire brush and Dettol] just to make sure it remains fit for purpose. This nudge usually comes from those [[Meatware|obliged to ''follow'' the process]] ''complaining'' about it. | ||
In this way are interests, theoretically, aligned: the [[meatware]] resents its time being wasted; [[middle manager]]s don’t enjoy being whined at, so the [[Systemantics: The Systems Bible|feedback loop]] balances itself into a kind of vaguely [[tiresome]] equilibrium. Every now and then, before things get properly absurd, [[Middle management ouija|middle management]] will overhaul the process to make it less of a pain — for everyone. | |||
The unmonitored, auto-generated email ''breaks'' that feedback loop. | |||
Now the [[user]] doesn’t know who sent the email, who owns the system, or whom to whine at. She may try to work it out, by searching [[Quantum indeterminacy|fruitlessly]] on the [[intranet]]<ref>It is a truth universally acknowledged that no intranet contains any information that is both up-to-date and useful.</ref> but her wave of ire will eventually crest and she will go back to her other [[Tedium|tediae]], the matter unresolved. The responsible middle manager — if there is one, and we cannot now even be certain of that: for all we know, the system may have become self-aware, generating its own Kafkaesque processes — remains blissfully ignorant of the [[waste]] and exasperation. Indeed, unshackled from the responsibility of keeping the process serviceably un-stupid, she is free to create ''more'' wasteful processes, watched over by ''more'' unmonitored accounts, and for each one of them she can report a full slate of green indicators on her [[RAG status|RAG]] dashboard at the monthly [[opco]] [[stakeholder]] check-in. Compliance is ''inferred'' and, when as they surely will, something catastrophically breaks, [[internal audit]] must look ''ex machina'' for the fault in our stars and will find it, instead, in the mortal [[Human error|human hearts]] of the subject matter expert. Our care-free middle manager may even get a promotion. | |||
{{sa}} | {{sa}} | ||
*[[You’ve been assigned a task!]] | *The auto-generated email that does not just ''warn'' you about something, or ''chide'' you for something, but ''[[You’ve been assigned a task!|actively gives you work to do]]''. [[You’ve been assigned a task!]] | ||
*[[Email]] | *[[Email]] | ||
*{{fieldguide}} | *{{fieldguide}} | ||
{{ref}} | {{ref}} | ||