Vitamins and painkillers: Difference between revisions

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When I’m with you<br>
When I’m with you<br>
When I’m alone with you <br>
When I’m alone with you <br>
:— H Lewis (1984)}}The theory goes, so say any number of [[Thought leader|thought-pieces]], that there are two kinds of technology business:
:— Huey Lewis, ''I Want A New Drug'' (1984)}}The theory goes, so say any number of [[Thought leader|thought-pieces]], that there are two kinds of business offerings: ''painkillers'' that address acute immediate problems, and ''vitamins'' that invisibly guard against problems over the medium to long term.
{{l1}}'''Painkillers''': Those that address acute immediate problems<li>
'''Vitamins''': Those that prevent problems over the medium to long term: </ol>


This is a threadbare view of the medical profession, let alone the commercial world at large.
Opinion is divided as to which is better: painkillers yield quick revenues in the short term but have low barriers to entry and are, thereby ''on-piste''; vitamins generate returns more slowly but are stickier, build better relationships, and might be a more stable source of income over the longer term.


To indulge what may be just a bad [[metaphor]], it overlooks important medical functions such as, you know, ''diagnosing'' patients and then ''curing'' them.  
Seeing legal service as something that either masks a deep-seated malaise without fixing it — a “painkiller” — or that is a quick, cheap and hard-to-prove substitute for the boring work of living a healthy lifestyle — a “vitamin” — but anyway overlooking, you know, ''diagnosing and curing patients'' is the classic [[Legaltech startup conference|legal-tech take]].
=====Painkillers=====
 
But let us extend what may be just a bad [[metaphor]].
 
====Painkillers====
{{quote|
{{quote|
Long-term or frequent use of certain pain medications can lead to issues such as gastrointestinal problems, kidney damage, and tolerance, where the medication becomes less effective over time. Additionally, some painkillers may interact with other medications you may be taking, leading to adverse effects.
''Long-term or frequent use of pain medications can lead to gastrointestinal problems and kidney damage, and the medication may become less effective over time. Additionally, some painkillers may interact adversely with other medications.''
:— ChatGPT}}
:— ChatGPT, proving it can speak more sense than management consultants}}
The appeal of Paracetamol: it is quick, generic, asks no great talent of those who prescribe or administer it, and, at first blush, it does the trick. This it shares with [[legaltech]], come to think of it.
Thus the appeal of Paracetamol: it is quick, generic, asks no great skill of those who prescribe it and, at first blush, it does the trick. A lot like [[legaltech]].
 
Painkillers work in three cases: where problems are ''superficial'', ''baffling'' or ''terminal''.
 
Patients with ''superficial'' or ''terminal'' conditions may be grateful but they won’t pay much — at least, not for long.


Painkillers work where problems are ''superficial'', ''baffling'' or ''terminal''.  
Where a patient’s condition ''baffles.'' either ''it'' is a freak, or ''you'' are a bozo.


Patients with superficial or terminal conditions won’t pay ''much'' at least, not for ''long''.  
Freaks are freaks, right? The exception. That leaves lots of bozos.


Where patients have baffling conditions either they are a freak, or you are a bozo. By definition, freaks are the exception, so — yeah.  
And here is the JC’s main gripe with the legal operations world: much of it presumes that you can solve deep-seated, difficult problems, with generic technology and cheap, low-skill labour.


So this is the JC’s main beef with the legal operations world: the whole thing presumes that you can solve deep-seated, difficult problems, with generic technology and cheap labour. If this were true ''law would not be such a persistently lucrative profession''.
If this were true, ''law would not be such a persistently lucrative profession''. Everyone would have done this by now.


The cynical view — one, by the way, the JC largely shares — is that most sticky legal problems ''aren’t'' all that difficult, addressing not real-world risks, but the interests of legal nest-feathering. Lawyers tell their clients ghost stories and then charge them for formulating outcomes should their phantasmagoric contingencies come about.  
Now the cynical view — one, by the way, the JC largely shares — is that most sticky legal problems ''aren’t'' all that difficult, being premised not on solving real-world problems, but feathering legal nests. Lawyers tell ghost stories and then charge their clients to plan ornate escape routes should these phantasmagoric contingencies come about.


But this being so, the challenge is not “optimising how one caters for absurd outcomes” — any bozo can do that — but demythologising, untangling knotted organisational threads, sorting wheat for chaff, and delivering simple advice that clearly allocates risk and keeps the lawyers out of the picture.
If this is the problem to be fixed, then “optimising for absurd outcomes” — in other words, leaving the fantasies and complications in place, but muting the pain so customers don’t notice — is no great answer. Any bozo can do that.


Diagnosing this, like chronic vascular disease, is ''hard''. When the patient is a sclerotic institution, forged through countless regrettable mergers, siloed, recombined, spun out, reverse-merged, riven by turf wars, haunted by past catastrophe and silted up with poor practice, bad process and superfluous policy and it presents with persistent a consumptive wheeze, — treating it is even harder.  
What the customer needs is someone — or some''thing''— to debunk the ghost stories, demythologise sacred scripts, untangle knotted organisations, sort wheat from chaff and give simple, clear, practical advice.


This is no place for bozos who recommend popping a couple of tramadol and calling in the morning.
The customer needs BS defeat devices that ''keep feather-bedding legal eagles out of the picture''.


=====Vitamins=====
''Not'' any bozo can do this. Diagnosing this sort of thing, at the best of times, is ''hard''. And, when the patient institution was forged through countless regrettable mergers, siloed, outsourced, downsized, recombined, spun out, reverse-merged; when it is sclerotic, riven by turf wars, wracked with ancient enmities, haunted by a catastrophic past; when it is bound, encrusted and silted up with generations of bad practice, lazy governance, mis-engineered process and perfidious policy — when the patient presents with a persistent consumptive, hacking wheeze — ''treating'' it is even harder.
{{quote|Most people do not need to take vitamin supplements and can get all the vitamins and minerals they need by eating a healthy, balanced diet.<br>
 
====Vitamins====
{{quote|''Most people do not need to take vitamin supplements and can get all the vitamins and minerals they need by eating a healthy, balanced diet.''<br>
— ''[https://www.nhs.uk/common-health-questions/food-and-diet/do-i-need-vitamin-supplements/ NHS Common Health Questions]''}}
— ''[https://www.nhs.uk/common-health-questions/food-and-diet/do-i-need-vitamin-supplements/ NHS Common Health Questions]''}}
Painkillers have at least make a quick, demonstrable difference. Vitamins are more oblique in their quackery. Their instant appeal is that they ''sound'' technical. Since, by design, they are not ''meant'' to work immediately, there can be no disappointment from the patient when they don’t.
Painkillers, at least, make a quick, demonstrable difference. Vitamins are more oblique in their quackery: their instant appeal is to ''sound'' technical. Since, by design, vitamins aren’t ''meant'' to work immediately, patients are usually not disappointed when they don’t.
 
Matter-management technology is the vitamin du jour, especially inhouse. It pitches well — GCs ''love'' it — but however fine it is in principle, its actuality is forlorn.


The beauty of the long timeframe for treatment is its scope for intervening causes: by the time your vitamin “effects” kick in the patient might have mended its dissolute ways, in which case you can take the credit.  
The most remunerative course of vitamins is one that never ends, of course. If it doesn’t kill the customer outright, it must stay the course in perpetuity, its benefit eternally deferred.


Of course, it is more likely the patient won’t be any better, and may well be worse. Here the time horizon gives plenty of room for (a) responsible legal ops personnel to scarper, and for those who don’t, (b) for alternative causal explanations to intrude. Macro geopolitical events — COVID, Brexit, Ukraine, climate change and so on — are easy to cite and magnificently ''unfalsifiable''.
This permanently delayed gratification offers great scope for intervening causes. By the time the vitamin “effects” are meant to kick in, who knows? The patient could have mended its dissolute ways by itself, in which case ''you can take the credit''. Me and my magic vitamins!


Again, the real business of achieving the health benefits vitamins supposedly provide is less convenient and less glamorous.  
More likely, of course, the patient will be sicker than ever. Even if you haven’t seized the chance to scarper, time allows alternative causal explanations to intrude. Geopolitical events — COVID, Brexit, Ukraine, climate change and so on — are easy to cite and magnificently unfalsifiable.


Patients don’t want to be told to lay off the booze, cut out the fags, go jogging three times a week eat more vegetables and fewer pies. Nor do clients.
The real business of restoring a patient’s vitality is, again, much more work and much less glamour. However much prudent counsel might recommend this, ''it doesn’t pitch well''. No-one wants to be told to lay off the booze, cut out the fags, go jogging and eat more vegetables.


Seeing legal service as something that either masks a deep-seated malaise without addressing it - a painkiller - or a quick, cheap and hard-to-prove-or-falsify substitute for the hard work of maintaining a healthy lifestyle — a vitamin — is the classic legal-tech take.
So what do we recommend instead? Aspirin and vitamins!


It is excellent advice in cynicism: the last thing you want to do is ''heal'' your client, much less advise her about her diet of lifestyle, because by these you do yourself out of a regular stream of income. Sad face.
{{Sa}}
*[[Legaltechbro|Legaltech bro]]
*[[Legaltech startup]]
*[[Legal operations]]