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W. Edwards Deming: Difference between revisions

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{{a|devil|}}{{quote|“Information is not knowledge.” <br>
{{a|devil|}}{{quote|“Information is not knowledge.” <br>
{{Deming on performance appraisal}}
{{Deming on performance appraisal}}}}Unfairly remembered mainly for a trite observation about [[data]],<ref>“In God we trust, all others must bring data.”</ref> — we prefer the one above — Mr. Deming was a man before his time. Either that, or we are a people ''after'' his time, since his ideas seem to have been pretty popular at the time — though somewhat out of print now — but we seem, unwisely, to have forgotten them:
:—W. Edwards Deming}}Unfairly remembered mainly for a trite observation about [[data]],<ref>“In God we trust, all others must bring data.”</ref> — we prefer the one above — Mr. Deming was a man before his time. Either that, or we are a people ''after'' his time, since his ideas seem to have been pretty popular at the time — though somewhat out of print now — but we seem, unwisely, to have forgotten them:


Here are 14 principles — actually, 13, since one seems to be repeated — to improve a business. They were first presented in Deming’s book {{br|Out of the Crisis}}.
Here are 14 principles — actually, 13, since one seems to be repeated — to improve a business. They were first presented in Deming’s book {{br|Out of the Crisis}}.


# '''Create constancy of purpose''': to improve products and service, to be competitive and to stay in business.
# '''Create constancy of purpose''': to improve products and service, be competitive and stay in business.
# '''Adopt the new philosophy''': We are in a new economic age. We must take on leadership for change.
# '''Adopt the new philosophy''': We are in a new economic age. We must take on leadership for change.
# '''Stop relying on inspection to ensure quality''': build robust quality processes in the first place.
# '''Stop relying on inspection to ensure quality''': build robust quality processes in the first place.
# '''Stop buying the cheapest item'''. You get what you pay for. Instead, minimize total cost — see [[waste]]. Move toward a single supplier<ref>Not sure about this: some [[redundancy]]/[[diversity]] of supply is an advantage to ease adaptability.</ref> for any one item, on a long-term [[Relationship contract|relationship]] of loyalty and trust.
# '''Stop buying the cheapest item'''. You get what you pay for. Instead, minimise total cost — see [[waste]]. Move toward a single supplier<ref>Not sure about this: some [[redundancy]]/[[diversity]] of supply is an advantage to ease adaptability.</ref> for any one item, on a long-term [[Relationship contract|relationship]] of loyalty and trust.
# '''Always be improving''': [[Iterate]]; understand the landscape is [[complex]]; demand and impulses change; constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
# '''Always be improving''': [[Iterate]]; understand the landscape is [[complex]]; demand and impulses change; constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
# Training on the job''': Train people on the job. Encourage people to  ''learn'' on the job. ''Encourage self-improvement''
# Training on the job''': Train people on the job. Encourage people to  ''learn'' on the job. ''Encourage self-improvement''
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# '''Look to remove [[fear]]''': Let everyone may work effectively for the company.
# '''Look to remove [[fear]]''': Let everyone may work effectively for the company.
# '''Break down barriers between departments'''. Encourage diversity, agility, operate a government of all the talents. Break down [[silo]]s. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
# '''Break down barriers between departments'''. Encourage diversity, agility, operate a government of all the talents. Break down [[silo]]s. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
# '''Cut out the slogans''': Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
# '''Cut out the slogans''': Eliminate slogans, exhortations, and targets for the workforce asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the workforce.
# '''Eliminate goals''': Eliminate quotas, objectives, numbers and [[goal]]s. Substitute leadership.
# '''Eliminate goals''': Eliminate quotas, objectives, numbers and [[goal]]s. Substitute leadership.
# '''Allow people pride in their work''':  Get rid of annual merit ratings and management by objective.
# '''Allow people pride in their work''':  Get rid of annual merit ratings and management by objective.
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