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# '''Stop buying the cheapest item'''. You get what you pay for. Instead, minimise total cost — see [[waste]]. Move toward a single supplier<ref>Not sure about this: some [[redundancy]]/[[diversity]] of supply is an advantage to ease adaptability.</ref> for any one item, on a long-term [[Relationship contract|relationship]] of loyalty and trust. | # '''Stop buying the cheapest item'''. You get what you pay for. Instead, minimise total cost — see [[waste]]. Move toward a single supplier<ref>Not sure about this: some [[redundancy]]/[[diversity]] of supply is an advantage to ease adaptability.</ref> for any one item, on a long-term [[Relationship contract|relationship]] of loyalty and trust. | ||
# '''Always be improving''': [[Iterate]]; understand the landscape is [[complex]]; demand and impulses change; constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. | # '''Always be improving''': [[Iterate]]; understand the landscape is [[complex]]; demand and impulses change; constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. | ||
# Training on the job''': Train people on the job. Encourage people to ''learn'' on the job. ''Encourage self-improvement'' | # '''Training on the job''': Train people on the job. Encourage people to ''learn'' on the job. ''Encourage self-improvement'' | ||
# '''Be better leaders''': The aim of management is to ''help people'' — and machines — to do a better job. | # '''Be better leaders''': The aim of management is to ''help people'' — and machines — to do a better job. | ||
# '''Look to remove [[fear]]''': Let everyone may work effectively for the company. | # '''Look to remove [[fear]]''': Let everyone may work effectively for the company. |