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This is the operating theory of most outsourcers. It is the villainy the [[service level agreement]] addresses: the knowledge that ones business model is predicated on the most naked minimum required, on a literal reading to satisfy the formal criteria of the contract. | This is the operating theory of most outsourcers. It is the villainy the [[service level agreement]] addresses: the knowledge that ones business model is predicated on the most naked minimum required, on a literal reading to satisfy the formal criteria of the contract. | ||
This is how for-profit insurers work, too, come to think of it: yes, we have a | This is how for-profit insurers work, too, come to think of it: yes, true, we have a [[Uberrimae fidei|fiduciary obligation]], and we will if need be honour it, but not with any enthusiasm: we will do nothing in our power that we don’t absolutely have to do discharge it: we will delay, misdirect, ignore and quibble: we will lose your correspondence and raise spurious objections, in the hope of so sapping your will that you will not pursue your claim. | ||
{{sa}} | {{sa}} |