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Worst reasonable efforts: Difference between revisions
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This is how for-profit [[insurance|insurers]] work, too, come to think of it: “yes, true, we have a [[Uberrimae fidei|fiduciary obligation]] and we will, if we really must, honour it — but not with any enthusiasm: we will do nothing in our power that we don’t absolutely have to, to discharge it: we will delay, ignore and quibble: we will lose your correspondence, misdirect our responses and at every turn raise spurious objections in the hope of so sapping your will to carry on that you won’t.<ref>Why, by the way, aren’t mutual insurance companies, owned and run for the benefit of the insured, more of a thing? I have never understood this.</ref>” | This is how for-profit [[insurance|insurers]] work, too, come to think of it: “yes, true, we have a [[Uberrimae fidei|fiduciary obligation]] and we will, if we really must, honour it — but not with any enthusiasm: we will do nothing in our power that we don’t absolutely have to, to discharge it: we will delay, ignore and quibble: we will lose your correspondence, misdirect our responses and at every turn raise spurious objections in the hope of so sapping your will to carry on that you won’t.<ref>Why, by the way, aren’t mutual insurance companies, owned and run for the benefit of the insured, more of a thing? I have never understood this.</ref>” | ||
We also see worst reasonable efforts from organisations who know their captive customers have little realistic choice — banks, governments, insurers — and those who suppose they’ll not see the same customer again anyway, at least until the exasperation has leeched away — mechanics — and especially, those which are a bit of both | We also see worst reasonable efforts from organisations who know their captive customers have little realistic choice — banks, governments, insurers — and those who suppose they’ll not see the same customer again anyway, at least until the exasperation of the last encounter has mostly leeched away — mechanics — and especially, those which are a bit of both: low-cost airlines, car rental companies and ticket booking agencies. | ||
So we can giggle, but for much of our rubbish modern lives, ''worst'' reasonable efforts are what we can expect from our rubbish modern overlords whose whole model — the presentation of [[Premium mediocre|the mediocre as premium]] — purport to deliver have sacrificed quality, bound and gagged, at the satanic altar of [[scale]]. It is they that will send brusque emails from unmonitored accounts; they whose pre-recorded messages assures you your call is important and will be answered within the hour; they who ask you [[Net promoter score|how likely you are to recommend]] your [[HR]] department to your friends and family; they who add booking fees for a performances booked online; they who explain your disc brakes were worn, again, and needed replacing when you took the car in to get the wipers fixed. | So we can giggle, but for much of our rubbish modern lives, ''worst'' reasonable efforts are what we can expect from our rubbish modern overlords whose whole model — the presentation of [[Premium mediocre|the mediocre as premium]] — purport to deliver have sacrificed quality, bound and gagged, at the satanic altar of [[scale]]. It is they that will send brusque emails from unmonitored accounts; they whose pre-recorded messages assures you your call is important and will be answered within the hour; they who ask you [[Net promoter score|how likely you are to recommend]] your [[HR]] department to your friends and family; they who add booking fees for a performances booked online; they who explain your disc brakes were worn, again, and needed replacing when you took the car in to get the wipers fixed. | ||
{{sa}} | {{sa}} | ||
*[[Work-to-rule]] | *[[Work-to-rule]] | ||