Key non-performance indicator
The light inversion of that articulated measure of fatuity, the key performance indicator. The KNPI measures the number of formal, pointless, bureaucratic procedures in your firm that serve only to nourish the rotten fiefdoms and layers of administrative sediment that undermine its aspiration of meeting the aspiration of its (equally fatuous) mission statement. Of course, no firm in the western, eastern or for that matter southern hemisphere monitors key non-performance indicators.
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The design of organisations and products
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So let us try.
- Number of KPIs by which a given individual is monitored
- Time spent on performance appraisal
- Time spent compiling management information and statistics (including KPIs)
- Hours of committee meetings per week
- Hours of continuing professional development
- Time spent on invoice approval