Automation eliminates value but not risk: Difference between revisions

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But, while rigorous and well-executed automation can remove all the ''micro''-risks that are intrinsic/internal to the process being automated — logical lacunae, process inconsistencies, natural fallibility of the [[meatware]] who would otherwise be operating the process — it cannot, even in theory, manage the ''extrinsic'' risks arising from the inevitable interaction of the automated process with the inchoate and innumerable [[System|systems]] of the outside world. These contingencies present [[complex]], [[non-linear]] and potentially catastrophic risks. They are by nature impossible to see from within an automated process, let alone to predict in advance.
But, while rigorous and well-executed automation can remove all the ''micro''-risks that are intrinsic/internal to the process being automated — logical lacunae, process inconsistencies, natural fallibility of the [[meatware]] who would otherwise be operating the process — it cannot, even in theory, manage the ''extrinsic'' risks arising from the inevitable interaction of the automated process with the inchoate and innumerable [[System|systems]] of the outside world. These contingencies present [[complex]], [[non-linear]] and potentially catastrophic risks. They are by nature impossible to see from within an automated process, let alone to predict in advance.


So: yes, standardise and automate by all means, but don’t expect it to lead to lasting revenue, or even cost savings and expect that you will need to monitor the interface between your closed logical system and the dirty, intractable world, like a hawk.
So: yes, standardise and automate by all means, but don’t expect it to lead to lasting revenue, or even cost savings and expect that you will need to monitor the interface between your closed logical system and the dirty, intractable world, like a hawk. This is the lesson of ''The Sorcerer’s Apprentice'', by the way.
 
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*[[The quotidian is a utility, not an asset]]
*[[The quotidian is a utility, not an asset]]