Drills and holes: Difference between revisions

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{{essay|design|drills and holes|{{image|Machinery|png|A hole-in-your-pocket drilling machine, yesterday.}} }}
{{quote|We don’t want to sell you Life Insurance . . we want you to know and have ''what life insurance will do''. A 1/4 million drills were sold last year: no one wants a [[drills and holes|drill]]. What they want is the hole.
:—The ''Manhattan Mutual Life Company'' advertisement, Manhattan Kansas, 1946}}
{{quote|“I don’t think it works like that at all. You see an electric drill in a shop and decide you want it. Then you take it home and wander around your house looking for excuses to drill holes in things.
:—Llewelyn Thomas, quoted in {{author|Rory Sutherland}}’s {{br|Alchemy}}}}
{{sa}}
*[[Systems theory]]
*[[End-to-end principle]]
*[[IT strategy]]
*{{br|The Nature of Technology: What it is and How it Evolves}}