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Know your client: Difference between revisions
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To this end, reduce risk by '''building trust''' with your clients: | To this end, reduce risk by '''building trust''' with your clients: | ||
*Get to know them. Encourage operational people to communicate informally and often. Encourage social interaction at low levels. (Spend | *Get to know them. Encourage operational people to communicate informally and often. Encourage operational social interaction at low levels. (Spend £20 on a one-on-one lunch, not £10,000 on taking the CIO to Wimbledon). | ||
*[[Be personal, not adversarial]]. If you go to the legal docs, you’ve lost. | *[[Be personal, not adversarial]]. If you go to the legal docs, you’ve lost. | ||
*Be ''[[authentic]]'' in your communication: | *Be ''[[authentic]]'' in your communication: | ||