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====The knee of the curve==== | ====The knee of the curve==== | ||
Creating a simple and standard alternative has a nice effect, too, on the legal complexity curve. It pulls it down and to the right. These are the directions you want it going in. | [[File:Contract volume curve.png|450px|thumb|right|The more a contract costs to negotiate, the fewer of them you can do. There’s no free option if everything is negotatiated.]] | ||
[[File:Contract curve shifted.png|450px|thumb|right|Adding a free, no-negotiation option creates a range of customers you couldn't afford to onboard, but incentivises marginal cases to take the free option too]] | |||
Creating a simple and standard alternative has a nice effect, too, on the legal complexity curve. It pulls it down and to the right. These are the directions you want it going in. These fancy charts are stimulations of a real-life situation. The problem: a broken contracting process. Our solution: standardise and automate just the simplest, lowest value contract, leaving the process for the rest untouched. The intention was to reduce the workload of the negotation team, giving them more time to focus on the higher value, more difficult contracts. | |||
The experiment was successful. Ovvernight, half the contract volume was automated. Additional benefits we did not expect were the following: | |||
*Volumes in the automated contract ''doubled overnight'': now it was cheaper, easier to execute, and with guaranteed no errors, the marginal cost went down, so the capacity to execute went up. | |||
*Some “marginal” customers in the adjacent negotiated contract categories elected to move to the free model too: they were happy with the trade off of ”no custom terms” but “contract executed for free and immediately”. Thus the “knee” of the curve deepened and shifted to the right. | |||
*volumes in the higher value negotiated contract categories ''increased'', as the negotiation team had more bandwidth, processed the contracts more quickly and with fewer errors. | |||
*As a result, total output of the team ''doubled''. | |||
The one thing that did ''not'' happen was the forced [[redundancy]] of the team. They were busier than ever, only on more challenging stuff. | |||
{{sa}} | {{sa}} | ||
*[[Confidentiality agreement]] | *[[Confidentiality agreement]] | ||