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{{pe}}[[driving]] the [[relentless focus]] on [[customer success]]. | {{pe}}Spotted in the wild: “[[driving]] the [[relentless focus]] on [[customer success]]”. | ||
Sigh. I’m not even sure how one does [[drive]] a [[relentless focus]], on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “[[customer success]]” — usually muttered in the context of some kind of [[rent-seeking]] activity —[ [software as a service]] for example — which is predicated not so much on [[customer success]] as credulity. | Sigh. I’m not even sure how one does [[drive]] a [[relentless focus]], on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “[[customer success]]” — usually muttered in the context of some kind of [[rent-seeking]] activity —[[software as a service]] for example — which is predicated not so much on [[customer success]] as credulity. | ||
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*just to prove I'm not making this up: [https://www.cobloom.com/blog/12-reasons-your-saas-needs-a-customer-success-strategy 12 Reasons Your SaaS Needs a Customer Success Strategy] | *just to prove I'm not making this up: [https://www.cobloom.com/blog/12-reasons-your-saas-needs-a-customer-success-strategy 12 Reasons Your SaaS Needs a Customer Success Strategy] | ||