|Towards more picturesque speech™
Sigh. I’m not even sure how one does drive a relentless focus, on one hand conjuring visions of whipping a donkey (or depressing an acceleration pedal), the other screwing up your eyes until you have a headache, but there you have it. And surely it is disingenuous for people like this to talk about “customer success” — usually muttered in the context of some kind of rent-seeking activity —software as a service for example — which is predicated not so much on customer success as credulity.
- just to prove I'm not making this up: 12 Reasons Your SaaS Needs a Customer Success Strategy