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Service catalog: Difference between revisions
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This exercise will do two things: | This exercise will do two things: | ||
:(1) excite the [[middle manager|management]] layer who will regard it some kind of master key that unlocks all unrealised “[[redundancy|efficiencies]]” | :(1) excite the [[middle manager|management]] layer, who will regard it some kind of master key that unlocks all unrealised “[[redundancy|efficiencies]]”; and | ||
:(2) licence [[jobsworth|those at the coalface who are so disposed]], on | :(2) licence [[jobsworth|those at the coalface who are so disposed]], on grounds of ''loyal preservation of the integrity of the control environment'', to decline any invitation to take action or responsibility not explicitly assigned to them in the catalog. | ||
A [[service catalog]], that is to say, is ''a jobsworth’s charter''. | A [[service catalog]], that is to say, is ''a jobsworth’s charter''. | ||