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Service catalog: Difference between revisions
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:(2) licence [[jobsworth|those at the coalface who are so disposed]], on grounds of ''loyal preservation of the integrity of the control environment'', to decline any invitation to take action or responsibility not explicitly assigned to them in the catalog. | :(2) licence [[jobsworth|those at the coalface who are so disposed]], on grounds of ''loyal preservation of the integrity of the control environment'', to decline any invitation to take action or responsibility not explicitly assigned to them in the catalog. | ||
A [[service catalog]], that is to say, is | A [[service catalog]], that is to say, is a jobsworth’s charter. | ||
It is hard to fault this logic, should logic be your constant and only frame of reference. All my “services” cost something, and must be [[shredding|allocated]] back to a cost centre. The starting assumption must be that all valuable services have been catalogued and assigned to a particular group in the organisation. One should ''not'' carry out an uncatalogued service: it is either ([[Q.E.D.]])<ref>Ironic use of [[Q.E.D.]] here, by the way.</ref> unnecessary and as such unshreddible, or it ''is'' shreddible, but only because it is in someone ''else’s'' [[service catalog]] and therefore it is ''their'' problem, not yours. By all lights, going “off catalog” is [[waste]]ful at best and liable to trigger [[turf-war]]fare between [[risk controller]]s, all of which will be meat and drink to the censorious wagging fingers of your [[internal audit]] folk when they come to visit. Self-inflicted wounds, all. | It is hard to fault this logic, should logic be your constant and only frame of reference. All my “services” cost something, and must be [[shredding|allocated]] back to a cost centre. The starting assumption must be that all valuable services have been catalogued and assigned to a particular group in the organisation. One should ''not'' carry out an uncatalogued service: it is either ([[Q.E.D.]])<ref>Ironic use of [[Q.E.D.]] here, by the way.</ref> unnecessary and as such unshreddible, or it ''is'' shreddible, but only because it is in someone ''else’s'' [[service catalog]] and therefore it is ''their'' problem, not yours. By all lights, going “off catalog” is [[waste]]ful at best and liable to trigger [[turf-war]]fare between [[risk controller]]s, all of which will be meat and drink to the censorious wagging fingers of your [[internal audit]] folk when they come to visit. Self-inflicted wounds, all. | ||