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Amwelladmin (talk | contribs) (Created page with "Often muttered under the same breath as service delivery, and frequently mentioned in the same tedious sentence as a service catalog, the fact that someone in your ope...") |
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Often muttered under the same breath as [[service delivery]], and frequently mentioned in the same tedious sentence as a [[service catalog]], the fact that someone in your operations group is going round describing himself, proudly, as part of the “[[service line]]” is as good an indication as you need to know your organisation is captive of moribund bureaucrats and people with [[MBA]]s. | Often muttered under the same breath as [[service delivery]], and frequently mentioned in the same tedious sentence as a [[service catalog]], the fact that someone in your operations group is going round describing himself, proudly, as part of the “[[service line]]” is as good an indication as you need to know your organisation is captive of moribund bureaucrats and people with [[MBA]]s. | ||
If you want to understand the pathology behind those who use this accursed phrase, here it is in the wild (in the context of a hospital—observers will note it is not just we parasitic banking types who suffer this affliction: the heroic men and women of the health sector, too, is blighted by similarly indeceipherable [[management consultancy]]): | |||
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:''What is the service line? The service line, is in its most simple explanation, is a reorientation of strategy, resource planning and allocation on the horizontal continuum across provider entities, versus a vertically oriented approach segregating provider types into independent operating units, or [[silo]]s. It is the strategic and operational organization of cardiovascular services in a marketplace, wherever they occur—hospitals, clinic, long term care and the like. The theoretical value in the horizontal or [[service line]] approach is created in aligned and not duplicative investment strategy in program, staff, equipment and other resources required serving cardiovascular patients.'' | |||
:::Continues for several paragraphs in this vein at [https://www.medaxiom.com/blog/creating-value-in-organization-structure-the-service-line-approach-part-2-of-5-clearly-defining-the-scope-of-operation/ www.medaxiom.com]}} | |||
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